The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Innovative Hearing Devices to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Innovative Hearing Devices shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    Delivery shall be deemed to have been made by You to Innovative Hearing Devices five (5) days after the date sent.

  • Copyright
  • All content appearing on this Web site is the property of:

    Innovative Hearing Devices

    Copyright © 2014-2019 Innovative Hearing Devices. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2019 Innovative Hearing Devices. All rights reserved.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Innovative Hearing Devices and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Innovative Hearing Devices believes that customer conduct violates applicable law or is harmful to the interests of Innovative Hearing Devices and its subsidiaries.

  • Shipping & Delivery
  • At this time, Innovative Hearing Devices ships merchandise to locations within the United States and U.S. territories, excluding Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. Additionally, Innovative Hearing Devices ships merchandise to Canada and Mexico and international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Our Free Shipping policy only applies to orders within the continental United States. All orders outside of those areas will require a shipping quote. Please read the International section for other applicable fees associated with International orders. 

    Shipping within the United States has a standard delivery time of 5-10 days for most items, unless items are out of stock and are back ordered.  International shipping is estimated 2-3 weeks, but can be held in customs for an undetermined time frame and cannot be guaranteed to reach its destination within that time frame. The total time is dependent on the carrier and customs.

    Array Systems may have a longer shipping time of 2-3 weeks if ordered from the manufacturer in China and not in stock.

  • International
  • Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Innovative Hearing Devices is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.  The buyer is responsible for all import paperwork, customs and duties fees and taxes (VAT). Generally, once an item arrives in your country, the carrier will contact you to arrange the payment of these fees, which are based on your retail purchase price of the equipment. Check your local laws and regulations to determine what taxes and fees may be applicable.

    International shipments are subject to forces outside of our control including weather, International shipments are subject to forces outside of our control including weather, carrier delays, customs and administrative delays, etc. For this reason we are unable to guarantee delivery times for international shipments and suggest allowing 2-4 weeks for equipment to arrive. We will provide you with tracking information to keep track of your shipment on the way.

    Restricted Countries: We can ship to almost any country in the world, except Myanmar, Cuba, Iran, Syria, North Korea, Uganda and Sudan.

    Export Prohibited  Items: Certain products may be restricted from shipment to your country based on manufacturer or US government policies. We reserve the right to cancel and refund your order if this is the case.

    Sales Tax: Innovative Hearing Devices only collects sales tax for items being shipped into the District of Columbia. Check with your local government to see if you are required to pay use tax on purchases from us. If you are a DC tax exempt entity, please have your certificate ready to send at the time of your order.

    Privacy: We value your privacy. International shipments may be searched by customs authorities. Innovative Hearing Devices may also be called upon to provide information about your order to our freight forwarder and international shipping carriers. Carriers may transmit this information to customs authorities for the purpose of complying with local laws and facilitating customs clearance.

    International Repairs: If any item requires warranty or return service, the buyer is responsible for return shipping costs to the manufacturer. If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, we reserve the right to retain the original shipping fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages.

  • Sales Tax
  • Innovative Hearing Devices charges sales tax for merchandise ordered on this Web site based on the applicable California state sales tax rate and the location to which the order is being shipped.

  • Warranties
  • 30 day product warranty on all products within the website for Innovative Hearing Devices.

    The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Innovative Hearing Devices makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Innovative Hearing Devices SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Innovative Hearing Devices BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Innovative Hearing Devices.

    The references and descriptions of products or services within the Web site materials are provided with a conditional 30 day product warranty. Innovative Hearing Devices is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Innovative Hearing Devices.

    The inclusion of material on this server does not imply any endorsement by Innovative Hearing Devices, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Innovative Hearing Devices tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

  • Return Policy
  • There are no exchanges or refunds available on our Array Systems. All sales are final.

    Products from Nady Systems Inc has a 30 day return/exchange policy granted.

  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.

  • Miscellaneous
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Innovative Hearing Devices and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Innovative Hearing Devices shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Innovative Hearing Devices with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Innovative Hearing Devices with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Innovative Hearing Devices. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.